Director, Sedgwick Board
Managing Through the Blindspots: Lessons I Have Learned
Having managed people for more than 40 years, I am happy to say that I have had a certain amount of success in my career thus far, and I hope to continue with that success. But as I reflect upon that career, I can’t help but think about why I’ve been successful in positions when others I know have not. What is it about my management set of skills that works where others fail?
Don’t get me wrong, I know there’s always a certain amount of luck. I know that working long hours is part of the equation, but there’s something else that differentiates me and many other leaders of people from the rest of the pack, and I have become obsessed with finding a way to articulate that “something”, and share it with others, to help them hone their management capabilities.
I will take this time to go through the lessons I have learned and more importantly, techniques I think will help the attendees become better leaders.
Jane Tutoki currently serves as on the board of directors for Sedgwick. Prior to that she was named the Vice Chair of Sedgwick, after overseeing the successful acquisition of Cunningham Lindsey by Sedgwick in April 2018. With this strategic acquisition, Sedgwick now has 27,000 talented colleagues across 65 countries, providing best-in-class business solutions to employers, insurance companies, brokers, policyholders and consumers around the world.
Jane previously served as Global CEO of Cunningham Lindsey – a global provider of independent loss adjusting and claims management services worldwide – a position she held for four years. With more than 25 years of management experience, Jane is an enthusiastic leader with a passion for fostering new talent.
Jane brings her strong management skills and global perspective to her role as a member of Sedgwick’s leadership team. At Cunningham Lindsey, she was instrumental in strengthening the global structure of the company to better serve customers and attain a healthier business state, with a footprint spanning 60 countries.
Tutoki is a strong advocate for mentorship and sponsorship…of championing women and minorities in the industry. As a female executive in the insurance world, she is committed to helping to pave the way for future female leaders in the industry. Jane has been featured as a “Woman Changing the Face of the Insurance Industry” by Reactions magazine, as well as “A Claim to Success” by CEO magazine. In 2019, Business Insurance magazine honored her with their industry Inspiration Award. She was named one of the Insurance Business America’s Elite Women in Insurance in 2017. Jane also received the CLM Lifetime Achievement Award in 2017 for her leadership and career in the claims profession.
Prior to joining Cunningham Lindsey, Jane served as Global Head of Claims Operations for AIG Property and Casualty and worked as both Head of Americas Region and Executive Director of Global Insurance for Xchanging PLC.
Jane held several senior positions at Zurich Financial Services, including Global Chief Claims Officer and Chief Claims Officer, North America Commercial Division. She began her time at Zurich in senior claims executive roles at its Farmers personal lines business, including as head of its auto claims division.
She began her career as an attorney working for numerous insurance companies, later serving as in-house counsel at Hartford Financial Services.
Jane holds a Juris Doctor degree and is a Chartered Property Casualty Underwriter. She speaks Japanese and credits her experience as a high school exchange student in Japan as piquing her early interest in global work.
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